Order Cancellation
You may cancel your order before it has been shipped or entered production. If your order is cancelled at this stage, you will receive a full refund.
Once an order has been shipped, it can no longer be cancelled.
How to Change Your Order Information
If you realize you have made an error in your shipping address or order details, please email us as soon as possible. Please note that we can only modify order information within 10 hours of purchase due to our fast shipping schedules.
We strongly recommend checking your order confirmation email immediately after placing your order to verify that all information is correct.
When Will I Receive My Tracking Number?
All orders are handled and shipped from our international warehouse. Please allow extra processing time during holidays and high-volume sale seasons.
In-store processing, stocking, and packaging typically take 2-5 business days. Once your order is ready for shipment, your tracking number will be generated and emailed to you. If you do not receive a tracking confirmation after 5 business days from completing your payment, please contact us.
*Please note: Order processing may be delayed if your payment or address information is inaccurate or incomplete.*
How Long Does Shipping Take?
Due to variables that affect international shipments (such as customs delays, holidays, and severe weather), all delivery times provided are estimates. If an unexpected delay occurs, we promise to keep you informed with the latest updates available.
Your estimated delivery date is calculated as follows:
Estimated Delivery Date = Purchase Date + 2-5 business days (processing) + Estimated Shipping Time (see chart below)
| Location | Estimated Shipping Time |
| United States | 12-20 working days |
| Canada, United Kingdom, Europe | 12-25 working days |
| Australia, New Zealand | 12-25 working days |
| Middle East (UAE, Saudi Arabia) | 15-30 working days |
| Mexico, Central America, South America | 20-35 working days |
To back up our commitment to you, we will refund your shipping costs (or provide a partial product refund if your shipping was free) if your item takes longer than the following timeframes to arrive:
- USA (Mainland): 40 days
- USA (Other): 45 days
- Canada: 40 days
- Australia: 40 days
- New Zealand: 40 days
- UK: 45 days
- Rest of World: 60 days
Risk-Free Shopping
If for any reason your goods do not arrive within 60 days, you will be refunded in FULL. This is our promise to you! If you suspect your order is missing, please let us know at support@einun.com. We will investigate the issue (which usually takes 3-5 business days) and arrange a replacement once confirmed.
Customs, Duties, and Taxes
The prices displayed on our site are tax-free in US Dollars, meaning you may be liable to pay duties and taxes upon receiving your order. Import taxes, duties, and related customs fees are determined and charged by your local customs office once the package arrives at its destination.
Payment of these charges is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details, please contact your local customs office.
Wrong Address & Delivery Disclaimer
It is the sole responsibility of the buyer to ensure the shipping address is entered correctly. We cannot guarantee address changes after 10 hours due to strict shipping schedules. Please double-check your address before completing checkout; einun will NOT be held responsible for packages sent to an incorrect address entered by the buyer.
If the package arrives in the destination country and delivery fails because:
* The customer refuses to accept the package, or
* Multiple delivery attempts are made by the local carrier without response,
We reserve the right to abandon the package, and no refund will be issued.