Order Cancellation
You may cancel your order before it has been shipped or entered production. If your order is cancelled at this stage, you will receive a full refund.
Once an order has been shipped, it can no longer be cancelled.
Returns (if applicable)
We accept returns on eligible products within 30 days of delivery.
To be eligible for a return, your item must:
* Be unused and in the same condition as when you received it.
* Be returned in its original packaging.
* Include proof of purchase (such as your order confirmation or receipt).
Please contact our Customer Service at support@einun.com to obtain the correct return address before returning any item, as returns sent without prior authorization may not be accepted.
Notes
Custom-ordered or personalized items are not eligible for the 30 day refund policy.
If the return is due to the customer's preference (such as ordering the wrong item, no longer wanting the product, or providing an incorrect shipping address), the customer is responsible for all return shipping costs.
If the return is due to our error, including receiving a damaged, defective, or incorrect item, we will offer a replacement or full refund and cover any applicable return shipping costs.
Refunds (if applicable)
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If your refund is approved, it will be processed to your original method of payment within 3-7 business days. Please note that the exact processing time depends on your bank or payment provider.
Late or missing refunds
If you have not received your refund after the expected processing time:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Contact your bank, as processing times may vary.
If you have completed all of the above steps and still have not received your refund, please contact us at:
Email: support@einun.com